Frequently Asked Questions

I need the purchases urgently, can i self-collect?

Yes, call us at +6598526650 and make arrangements to pick up your products. Our address is 1 Sunview Road #04-11 Singapore 627615

How long do you take to ship?

Most items are usually sent out the next day. 3D Printed or Assembled items will be sent out within 3 days. Shipping options can be chosen at checkout based on your preference. We work with most major shipping agents to ship all over the world.

My parcel has not arrived!

We understand how frustrating it can be when your parcel doesn't arrive on time. We work with the most reliable couriers in Singapore and abroad, if something has been delayed i'm sure they would be able to advice you best. You can contact the courier directly via the instructions in your order page. A fulfilment email would have been sent to you. If not, contact us with your order number and we will help you out.

My parcel is lost!

Please contact us immediately at contact@meka3dp.com and we will help you out.

I have received the wrong item!

Please contact us immediately at contact@meka3dp.com and we will resolve this.

I am not happy with my purchase, i'd like an exchange or refund now!

Refunds and exchanges are handled on a case-by-case basis. Drop us an email at contact@meka3dp.com and we will be happy to help you. Please do send us information on your order number, problem and any other relevant information.