Frequently Asked Questions
Unfortunately, we have discounted the self-collection option.
Most items are usually sent out the next day. 3D Printed or Assembled items will be sent out within 3 days. Shipping options can be chosen at checkout based on your preference. We work with most major shipping agents to ship all over the world.
We understand how frustrating it can be when your parcel doesn't arrive on time. We work with the most reliable couriers in Singapore and abroad, if something has been delayed i'm sure they would be able to advice you best. You can contact the courier directly via the instructions in your order page. A fulfilment email would have been sent to you.
Please contact us immediately at firstname.lastname@example.org and we will help you out.
Please contact us immediately at email@example.com and we will resolve this.
Refunds and exchanges are handled on a case-by-case basis. Drop us an email at firstname.lastname@example.org and we will be happy to help you. Please do send us information on your order number, problem and any other relevant information.